Customer Service

Aren’t we all in Customer Service?

Any organization that serves external customers understands the importance of a good customer service team. They are the face of the organization, and are responsible for being friendly, meeting the needs of the customer, delivering a quality product, and building relationships that will last.

Great leaders are also adept at customer service. In this case, their customers are their team members. They put the best interest of their team ahead of their personal goals. They develop the people around them. They serve their employees. They are providing excellent customer service to their teams through mentoring and developing their skills.

My question for you is this: Isn’t providing great customer service a function of every profession? Your customer could be external to the organization, or a coworker that sits next to you. Shouldn’t we strive to provide the same quality of service either way? The answer is a resounding yes. It doesn’t matter that the product or service we provide is internal to our organization. In fact, I would suggest it’s even more important. After all, you spend nearly every day with your coworkers.

Consider this when you go about the day-to-day activities at your job. Regardless who your “customer” is, we can strive to communicate well, deliver a quality product, and build relationships that will last.

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